Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@thetapspecialist.co.uk

General Boiler Taps

InSinkErator Tap Leaking? Franke Tap Dripping?

Whilst The Tap Specialist is a retailer rather than a manufacturer, we can assist our customers if their order is within warranty - simply email, live chat or call the team for help.

We cannot sadly, currently offer engineers or technicians to fix your existing tap or boiler. We do however recommend, if your product is still in warranty, to please contact your original retailer, and or manufacturer via these links: AbodeBilliGroheCarron PhoenixEllsiFrankeHot Spot TitaniumInSinkEratorIntuPerrin & RowePrimaReginoxWaterlogic Zip Water.  And after that, if you're still unable to fix - contact our team about your replacement tap requirements - they'll be happy to share any available promo codes or relevant offers!

We sell accessories for most brands rather than parts, but we do sell separatetapsand boiler /chiller tanks for theInSinkEratorbrand. We can bespoke order separate taps and units for theBilli brand pleasecontact the teamfor details. For all other parts inquiries we'd recommend to please contact the brand/manufacturer direct- you can see many of these contact details in ourCan You Fix My Broken Tap or Boilersection above.

We've written a handyBuyers Guide with ideas to help you find the perfect tap for your needs. However, if you need some one on one advice, please reach out to our customer service team and they will be happy to help you. They can refine your options bybudget,styleorfunctionality. The fastest way to contact the team is onlive chat(please see the right hand corner icon on any of our website pages), alternatively feel free to emailinfo@thetapspecialist.co.ukor call us020 8016 8898

Boiling water taps are powered byan electric-powered hot water boiler tank. These tanks which are normally stored under the sink counter top, connect directly into your kitchen power socket and also to your normal water supply. This system heats the water, which is stored within its tank until you activate your kitchen tap's boiling water function (normally a child-safe button), at that moment this super heated water is dispensed instantly.

The Tap Specialist stocks a wide range of filtered Boiling and /or filtered ColdSide Tapsfor your kitchen sink. These instant taps act ascompanion tapsto your domestic hot and cold and are often smaller. Why not explore our range of instant hot side taps, instant cold filter water side taps or for the ultimate convenience, a combined filtered hot & cold side tap.

Installation

For our Premium brands Zip Water & Billi we are able to arrange professional expert installation in your home or office with brand engineers, please contact our team for further details: 0208 016 8898live chat or email info@thetapspecialist.co.uk

For all other brands we recommend utilising our trusted partner RatedPeople's Find A Local Plumber service. This allows you to access free quotes from over 50000 UK tradespeople, including plumbers, electricians, builders, & more. Rated People are the UK's number 1 online marketplace for connecting homeowners & businesses to the best rated local tradespeople.

Returns, Warranty & Shipping

Please see ourRefunds & Returnspage for all the details, or alternatively, please contact us onemail, viainfo@thetapspecialist.co.ukor via ourLive Chat- you can access this from the small speech bubble icon in the right hand corner of the site

Zero, Nada, Nothing! thetapspecialist.co.uk offers free UK P&P to all our customers. If you're outside the UK please feel free to contact our customer care team for details:info@thetapspecialist.co.uk

We deliver anywhere in the UK (United Kingdom)

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote by email: info@thetapspecialist.co.uk

 

Please find further details on our Delivery Info page 

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

 

More details can be found on our Delivery Info page

Each brand has their own bespoke warranty conditions, which is listed on each individual product description - if you have any questions regarding this please don't hesitate to contact our customer service team on live chat (for fastest response - find the live chat pop up icon on every right hand corner of our website), alternatively feel free to email: info@thetapspecialist or phone: 0208 016 8898

Trade

Are you a tradesperson who requires extra technical details, CAD drawings, or perhaps looking for trade/volume discounts? 

No problem! 

Please don't hesitate to contact our customer team on live chat (right hand corner icon of any page on our site), alternatively, please see our contact page or email info@thetapspecialist.co.uk /phone 0208 0168898 and we'd be happy to help!

Terms & Conditions

The Tap Specialist £250 Voucher (Newsletter) Prize Draw Terms and Conditions:

This prize draw is operated by The Tap Specialist, a subsidiary of Aspect Retail and Media Ltd, and is open to all UK residents over the age of 18, excluding The Tap Specialist staff, associated persons, or companies. No purchase is necessary to enter the prize draw. The winner will receive a £250 The Tap Specialist gift card. There is no cash alternative. The winner will be selected at random and notified by email. The prize must be claimed within 4 weeks of notification. The winner may be asked to participate in related publicity. To obtain the winner's name, send an email to info@thetapspecialist.co.uk titled: WINNER'S DETAILS £250 PRIZE DRAW NEWSLETTER DEC24 or stamped addressed envelope to The Tap Specialist Marketing Department, G1, 2 Harris Close, Frome, BA11 5JY, United Kingdom, within 8 weeks of the closing date (31st December 2024). We reserve the right to withdraw this prize draw at any time. The Tap Specialist's decision is final, and no correspondence will be entered into. By providing your details, you agree to receive information, promotions, and offers from The Tap Specialist via email. You can unsubscribe at any time. We do not share your information with any other companies for marketing purposes. For more information, see our privacy policy.

Privacy Policy

TheTap Specialist ("us", "we", or "our") operates the thetapspecialist.co.uk web site (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at thetapspecialist.co.uk.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Tap Specialist aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where The Tap Specialist relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, phone number, postal address ("Personal Information").

 

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

 

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Behavioural Remarketing

Thetapspecialist.co.uk uses remarketing services to advertise on third party websites to you after you have visited our Service. We, and our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

 

Google

Google AdWords remarketing service is provided by Google Inc.

You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

Google also recommends installing the Google Analytics Opt Out Browser Add-on for your web browser. Google Analytics Opt Out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

 

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Communications

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We will only use your email address with your explicit consent.

If you sign up to our newsletter, we may use your email address to send you information about our products and services. At any stage, you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by following the unsubscribe link or instructions provided in any email we send.

 

Compliance With Laws

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

 

Business Transaction

If The Tap Specialist is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy. In the event of such a transfer of information, your rights under the Data Protection Act 1998 are not affected.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

 

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

 

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

 

Jurisdiction

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us.