Delivery policy
Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Where does thetapspecialist.co.uk deliver?
We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact for a delivery quote by email: info@thetapspecialist.co.uk
Estimated Delivery Dates, Stock Availability & Installation
All delivery dates and timescales displayed on our website or communicated by The Tap Specialist are estimates provided in good faith and should not be treated as guaranteed, precise or exact delivery dates unless we have expressly agreed a guaranteed delivery date with you in writing.
Delivery estimates may change due to supplier or manufacturer stock availability, seasonal demand, courier delays, weather, Bank Holidays or other circumstances outside our reasonable control.
Items shown as out of stock, pre-order or awaiting stock are supplied with an estimated availability timescale based on information provided by our suppliers or manufacturers. These estimates are subject to change. Where an estimated availability date changes, we will provide updated information when it becomes available. We will confirm when the goods are available for dispatch and provide the relevant delivery information.
Orders placed during weekends or Bank Holidays will normally begin processing on the next available working day.
Please do not book plumbers, fitters, installers or other tradespeople, or undertake irreversible preparatory or installation work, until all goods have been physically received, fully inspected and confirmed as correct and undamaged.
To the extent permitted by law, The Tap Specialist will not be responsible for avoidable third-party costs incurred because an installer, plumber, contractor or other tradesperson was booked, or preparatory work was undertaken, before the goods had been received and inspected.
Nothing in these terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including your statutory consumer rights.