Refunds & Returns

Thank you for shopping at The Tap Specialist.

If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to info@thetapspecialist.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.

Send an email to info@thetapspecialist.co.uk

Your email should have the following information so that we can process a return.

  • Your name

  • Order reference number

  • Your Address

  • Email address

  • Contact number

  • Date of purchase

  • Date the goods were received by you

  • If you originally ordered multiple items, which do you want to return?

When we approve a return, we will then confirm the correct depot address, in some cases our suppliers may need to collect. If a return is agreed please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.  We are able to collect most products via our suppliers/delivery partners - for non fault items this will incur a fee of £49.99.  

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).  We are able to collect via our suppliers/delivery partners - this will incur a fee of £49.99.

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Full Terms and Conditions for Delivery & Collections

Effective Date: April 2022

Thank you for choosing The Tap Specialist, the UK’s leading online retailer of Boiling Water Taps, Instant Filter Taps, and Accessories. Please review the following terms carefully to ensure a smooth and efficient delivery process.

1. Delivery Estimates and Charges

  • Delivery timetables are best estimates and are subject to change due to seasonality, weather, or other unforeseen factors.

  • All prices displayed on our website include VAT.

  • For orders containing multiple items with any bespoke delivery fee, one delivery fee will be charged based on the collective weight of the order unless specialist delivery arrangements are requested.

 

 

2. Delivery Partners and Process

  • We work with trusted delivery partners, including Royal Mail, UPS, and pallet courier services for larger orders.

  • Once dispatched from our warehouse, the responsibility for your order lies with the courier drivers and staff.

  • Unfortunately, we cannot accommodate special delivery instructions, such as leaving items with a neighbour, or in a safe space.

  • We are not liable for any delays experienced by couriers or delivery services.

 

 

3. Delivery Areas

  • We only ship to mainland UK.

  • We do not ship outside mainland UK, and any deliveries or returns outside mainland UK are the responsibility of the customer.

 

 

4. Delivery Issues and Missing Goods

  • In cases where goods are delayed or go missing, we must allow 30 days to file a successful claim with the carrier.

  • If your order has not arrived after this time, please contact us immediately with your order number for assistance.

 

 

5. Receiving and Inspecting Your Order

  • Upon delivery, you will have the opportunity to check and sign for your goods.

  • Please visually inspect your order upon arrival for any obvious damages and confirm that all items are present.

  • You are not expected to unpack and inspect every item before signing, but we recommend checking as thoroughly as possible.

 

 

6. Damaged, Faulty, or Incomplete Goods

  • If goods are damaged, faulty, or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your order number.

  • Please open all boxes and inspect goods thoroughly within this timeframe.

  • We will arrange a replacement or collection of the damaged goods free of charge, provided you meet these terms.

  • Please note: Couriers may refuse collection in certain instances, such as for broken glass or ceramic items.

Do not fit or install damaged goods, as we will be unable to replace or refund items that have been installed.

 

 

7. Responsibility Upon Delivery

  • Once signed for, responsibility for the goods transfers to you, including the risk of damage or loss.

  • We are not liable for goods received or unpacked by anyone other than the purchaser, so please ensure the appropriate person is present to inspect and sign for the order.

 

 

8. Returns and Packaging

  • Damaged goods must, wherever possible, be returned in their original packaging.

  • We do not organise returns outside mainland UK. Returns from outside mainland UK are the responsibility of the customer, including any associated costs.

  • For international buyers, return postage costs will not be covered if an item is found to be faulty or damaged.

  • Guarantees applicable under British manufacturing standards or systems are not valid outside the UK.

 

 

9. Address Errors and Failed Deliveries

  • It is your responsibility to provide accurate delivery details during checkout. We cannot be held responsible for any loss, damage, or delays caused by incorrect address information.

  • If delivery cannot be completed on the agreed date, we reserve the right to charge for any subsequent delivery attempts.

 

 

10. Installation and Tradesperson Advice

  • Do not book installers or engage in preparatory work until you have received and inspected your full order.

  • We will not be liable for any tradesperson costs, consequential losses, or compensation under any circumstances.

 

 

11. Out of Stock Items

  • Products listed as out of stock include estimated restock times provided by our suppliers, which are subject to change.

  • We will confirm restock dates via email or telephone and arrange delivery according to your preferences.

 

 

12. Weekend and Bank Holiday Orders

  • Orders placed over weekends or UK bank holidays will be processed on the next working day.

 

 

Contact Us

If you experience any issues with delivery or have questions regarding these terms, please contact our customer service team:

 

 

By placing an order with The Tap Specialist, you agree to these Terms and Conditions.

Kind regards,
The Tap Specialist Team

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@thetapspecialist.co.uk

  • By phone: 0208 016 8898