Refunds & Returns

Refund and Returns Policy

Thank you for shopping at The Tap Specialist. If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision by a clear statement via email to info@thetapspecialist.co.uk or using our cancellation form, available here.

Exclusions to the Right to Cancel
The right to cancel does not apply to:

  • Goods made to order, including special finishes such as Perrin and Rowe, Zip, or Billi special finishes.
  • Sealed items that are not suitable for return once opened due to health protection or hygiene reasons.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired, we may still accept returns, but additional charges may apply. These regulations do not restrict your statutory right to cancel and do not apply during the 14-day cancellation period.

Effects of Cancellation

If you cancel this contract during the 14-day cancellation period, we will:

  • Reimburse all payments received from you, including the cost of delivery (except for any supplementary costs if you chose a delivery option other than the least expensive standard delivery offered by us).
  • Deduct any loss in value of the goods resulting from unnecessary handling.

Reimbursement Timelines
Reimbursement will be made without undue delay and no later than:

  1. 14 days after we receive the goods back, or
  2. 14 days after you provide evidence of having returned the goods, whichever is earlier.

We will reimburse using the same payment method as the original transaction unless you have expressly agreed otherwise. No fees will apply for the reimbursement.

We may withhold reimbursement until we receive the goods or you provide evidence of return.

You must send the goods back to us without undue delay and no later than 14 days from informing us of your decision to cancel. The deadline is met if the goods are dispatched before the 14-day period has expired.

Return Shipping Costs

  • For non-faulty items, you will bear the direct cost of returning goods (up to £49.99 for sinks).
  • Defective or incorrectly delivered items will be collected free of charge.

To Return a Product to Us

Please ensure that:

  • The product was received within the last 14 days.
  • You include the following information in your return request:
    • Your name
    • Order reference number
    • Your address
    • Email address
    • Contact number
    • Date of purchase
    • Date the goods were received
    • Details of the item(s) to be returned

Send your request to info@thetapspecialist.co.uk.
We will confirm the correct depot address for your return. In some cases, our suppliers may need to collect the goods.

If a return is approved, please include a note specifying whether you want an exchange or refund.

Returning Delicate Items

Certain products (e.g., sinks or fragile goods) require extra care during return transit. Please:

  • Use a courier aware of the delicate nature of the shipment.
  • Ensure the shipment is fully insured to its retail value.

For non-faulty items, return collection can be arranged via our suppliers/delivery partners for up to £49.99.

Damaged or Faulty Items

If you receive a damaged or faulty product, please notify us immediately with photographic evidence to info@thetapspecialist.co.uk. We will arrange for a replacement or collection at no cost to you.

Sale Items

Sale items are eligible for refunds under the same terms as non-sale items.

Delivery Terms and Conditions

Thank you for choosing The Tap Specialist. Please review the following terms carefully to ensure a smooth delivery process.

Delivery Estimates and Charges

  • Delivery times are estimated and may vary due to seasonality, weather, or other unforeseen factors.
  • All prices displayed include VAT.
  • For orders with multiple items, one delivery fee will apply based on the collective weight unless specialist delivery arrangements are requested.

Delivery Areas

We generally deliver to mainland UK, which includes:

  • England, Wales, and most parts of Scotland.

Exclusions:

  • Northern Ireland, Scottish Highlands, and offshore islands are excluded from standard delivery.
    However, we may be able to deliver to these areas. Please contact us at info@thetapspecialist.co.uk to confirm if delivery can be arranged.

Delivery Partners

We use trusted delivery partners, including Royal Mail, UPS, and pallet courier services. Once your order is dispatched, responsibility for delivery lies with the courier.

Damaged, Faulty, or Missing Goods

  • Any damages, faults, or incomplete orders must be reported within 48 hours of delivery.
  • Do not install or fit damaged items, as we cannot replace or refund items that have been installed.

Contact Us

If you have any questions or concerns about refunds, returns, or delivery, please contact us: